We have listed the most frequently asked questions and answers for you. Didn't find your answer? Call or email us.

+31 (0)76 850 30 36


Shipping & delivery

Can I also pick up my order?

Yes, in the check out you can choose 'pick up' at Nine Yards. The Nine Yards pick up point is only available in our warehouse (spinveld 49, 4815 HV Breda, the Netherlands).

What are the delivery costs?

For items in our webshop, shipping is € 4.95. For Ramps there will be an additional amount of €… domestically and abroad €….
Warehouse pick up point, free.

What is the delivery time?

The Netherlands

1-3 business days

We strive to keep the delivery time as short as possible


6-14 business days

My order has been delayed

We aim to deliver your order within 1-3 working days in the Netherlands. Errors can occur and several factors can influence the delay of your order. Don't worry, our team is ready to solve this for you as soon as possible.

My order has been lost

Let us know as soon as possible by email or telephone. The standard procedure for this is that we start an investigation with the carrier to find out where your package has been delivered. We kindly ask you to try it with the neighbors as well, as soon as we have feedback we will get back to you.


I entered the wrong address with my order

Have you entered an incorrect delivery address? Then call immediately! If you are lucky, your package is not yet in the mail and we can change the address with our carrier. We will do our utmost to help you, but if the package has already been sent, there is probably nothing we can do.

Can I still change my order?

Unfortunately it is not possible to change orders. If you contact our team quickly, the order may still be canceled.

I haven't received a confirmation email yet

Unfortunately, we cannot always prevent emails from ending up in the spam box. Therefore, always check first whether the email you are missing is there. If that is not the case, you can of course always contact us by e-mail or telephone.


What is your return policy?

If you are not satisfied with your purchase, you can return it within a period of 10 working days after you have received the order. This can be done at the pick up point (Spinveld 49, 4815 HV Breda) or by post.

You can return your order, provided it is in the same condition as received and complete. If damaged/worn items are returned, no credit will be issued and the items will not be reshipped.

Items that cannot be returned are items from sale, free gifts or promotional items.

Have you received my return?

We expect to receive your return within 5 working days after your shipment in our warehouse. We aim to refund the purchase amount within 5 working days. Please note that we can only refund in the same way that payment was made.

Is it easy to return items?

Once your return is authorized, you will receive step-by-step instructions and a prepaid shipping label via email.

How soon will I receive my store credit?

Once your items are delivered to our warehouse and inspected, your store credit will be issued. To ensure the health and safety of our staff and supply chain, please allow longer than usual processing times for returns during these times.


What payment options are there?

At Nine Yards we have different payment methods. These are IDEAL, Paypal and Apple Pay.

Product information

I would like to put together a ramp, how do I do that?

You can use this tool to put together a disaster. Here you can express all your wishes for your own disaster. We will deliver it and you can assemble it yourself.

What is Skatelite?

Skatelite is a durable composite material, which is often used as a riding surface in urban sports. Originally developed by Richlite who have been making these plates for over 70 years. Skatelite is a type of material used in the aerospace, marine and defense industries of America. Read our Skatelite page for more information

Is the Radius float of good quality?

After years of further development, we have arrived at a design that is easy to handle, is light in weight and lasts for a long time. It's the Nine Yards team's favorite tool. We have already realized various skatepark builds with it and are happy to share it with you.

Privacy & security

Privacy policy

Read our privacy policy here

Secure payment at Nine Yards

For us, security is the most important thing. You can pay securely with IDEAL, Paypal or Apple Pay.